Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To request a return, please contact us first at kavelino.info@gmail.com. Please do not send any item back before receiving return instructions from us.

To be eligible for a standard return, your item must be unused, unopened, and in the same condition that you received it, including its original packaging. You’ll also need your receipt or proof of purchase.

Because Kavelino products are personal oral-care items, products that have been opened, used, or placed in the mouth may not be eligible for return for hygiene reasons, except when the product arrives damaged, defective, incorrect, or where otherwise required by applicable law.

If your return is approved, we’ll provide instructions on where and how to send your package. Items returned without first contacting us and receiving approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

You can always contact us with any return questions at kavelino.info@gmail.com.

Damages and Issues

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at kavelino.info@gmail.com so we can evaluate the issue and make it right.

To help us resolve the issue quickly, we may ask you to provide photos or a short video showing the product, packaging, and the issue.

Please do not dispose of the product or send it back until our support team provides instructions.

Exceptions / Non-Returnable Items

For health and hygiene reasons, we generally cannot accept returns of oral-care products that have been opened or used, unless they are defective, damaged, incorrect, or otherwise eligible for return under applicable law.

We also cannot accept returns for:

• Gift cards
• Personalized or custom-made products
• Items returned without prior authorization

If you are unsure whether your item is eligible for a return, please contact us at kavelino.info@gmail.com.

Exchanges

If you received a damaged, defective, or incorrect product, please contact us at kavelino.info@gmail.com before placing another order.

For other exchanges, the fastest option is usually to request a return for the eligible item and, once the return is approved, place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union and applicable consumer law gives you a right of withdrawal, you may have the right to cancel your purchase within 14 days of receiving your order, without providing a reason.

However, applicable EU law provides exceptions for certain sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed. Eur-Lex

Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.

Please contact kavelino.info@gmail.com before returning any item so we can provide the appropriate instructions.

Refunds

Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at kavelino.info@gmail.com.